Refund policy
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At any time, a review can be done by scheduling a review call here.
You can also contact us at support@globaltqm.com about our refund policy.
Refund policy
We do not refund services after the job has started. You are not obliged to start your service immediately on purchase, as we understand things can arise.
Any services purchased can be started, paused, or held at any time convenient.
If clients do not respond to emails, WhatsApp, support tickets, or phone calls, jobs will be closed within 90 days and not valid for a refund.
Assessing of refunds
If a job is not completed, refunds are considered case-by-case basis. We will consider how many hours of work our team has spent on the job, what results were provided, and the validity of the request.
Market conditions can also impact jobs, client requirements that are not achievable by third parties, or the heavily discounted pricing of products in specific industries that will not be admissible.
Mitigating circumstances are considered case-by-case. Therefore we do not consider a job failure a reason for a refund. But, again, mitigating circumstances are considered case-by-case.
We will notify you once we’ve received and inspected your request and let you know the results.
If approved, you’ll automatically be refunded on your original payment method. However, please remember that it can take some time for your bank or credit card company to process and post the refund.
Exchanges
If the job has not started, you may request an exchange for other services. If the job has begun, we will consider a pro-rate value for the exchange.
For all other inquiries, please get in touch with us at support@globaltqm.com or schedule a review with us.