My production process was not an easy one, with so many issues arising internally with my manufacturer and things happening in which I could’ve never known how to deal with on my own. However, my production manager Coco has gone above and beyond to make these things as stress free for myself as possible. I honestly don’t know where my business would be without her as she has been so dedicated, passionate and truly invested in my production as if it were her own. I could not recommend her enough and I honestly wish I could do more to thank her for everything she has done. Could not recommend enough!
We have a niche product and thought we had found the manufacturer for us. There were a couple of red flags so we went with TQM for a factory inspection. Their assessment recommending we not proceed was hard to read but we soon realised that TQM had saved us a lot of money and heartache. Joyce and Whymon were excellent communicators and extended our 30 day service due to the Chinese New Year and our own holiday. Although we ultimately did not find a Chinese manufacturer it was a fabulous service and money well spent. Thank you.
David, Joyce, Coco and the team at Global TQM were fantastic in supporting our purchasing details from a new supplier in China, as well as organising sample insepction. We were very happy with their support and are in the process of organising more products. Thanks team Global TQM!!!
David and his team at Global TQM especially my sourcing account manager Whymon, have been extremely helpful and transparent throughout this process. The process itself was made so easy for me to follow, engage in and have a say in every aspect of the sourcing. Their expertise is unmatched and nothing I ever asked for or needed was dismissed or unheard. My sourcing account manager Whymon made this process seamlessly easy and his assistance in this process made the sourcing procedure amazing. Not to mention finding a manufacturer which could accommodate to my low MOQ’s and specific designs.
I booked a pre shipment inspection with Global TQM and the amount of detail they completed with the assessment surpassed my expectation by a great deal.
The team on the ground is extremely responsive and are quick to get back to you.
Customer service is out of this world.
I have already booked another pre shipment inspection with the team.
Hi David, I hope all is well and thank you for the opportunity to submit this review.
I am extremely happy with Jenny and I am very happy with Whymon.
I would like to say that this is my first time for almost everything I do in this type of business.(I am a novice & you guys are experts)
Therefor I would like as much guidance & input as possible from you guys.
Of course, the decisions are up to me, so I want to make those decisions based on as much expert input and advise as possible.
So far this has been a great experience.
Looking forward to the call :-)
It was great to work with GlobalTQM team, they helped me find good suppliers and drill down on my product to make sure it passed inspections!! Thank you
I have used Global TQM for sourcing, inspections and negotiations, I have been impressed by the extra mile each time I have used their services. 100% recommended.
Throughout this 30 days the communication with Whymon, Jenny and David at Global TQM has been prompt, clear and efficient, making the process of factory sourcing much less stressful and much more effective. My product is a challenging one, and therefore may need more than one round of sourcing, but I am confident that continuing with Global TQM will allow me to access the right factory when it becomes available!
Working with GlobalTQM made everything easier and I learned so much.
Thank you Jenny & David. Looking forward working with you guys again!
My sourcing account manager, Whymon has provided me with an excellent service. He has been very dedicated and meticulous in his supplier searches and background enquiries to verify their claimed status and capabilities. He updated me on his activities and progress every working day and always consulted with me before the next action was agreed. Whymon possesses a wealth of knowledge around the sourcing process and undoubtedly spared me from numerous pitfalls. Prior to recruiting the support of GlobalTQM, I had made, what I thought was, a thorough preliminary search for suppliers. However, Whymon enabled me to shortlist additional good suppliers that I had not previously discovered. Overall, GlobalTQM have excellent staff, who make it an exceptional service.
We have used your services on 4 or 5 occasions now: trade marking, product sourcing, inspections, order management service, and also discussions with you and Simon.
In this crazy world people tend to only contact or write to businesses when they are not happy about something.
We wanted you to know that we are very pleased with the services your company offered and glad that we used them. It made our life easier and also kept us a way from any traps that we might have fallen into.
Your team has been fantastic and are a credit to you. It’s hard to find people that really understand these days that the customer is the key to future growth and care about doing a good job. We will definitely use your services again
Also a big shout out to Coco. She was fantastic and really looked after us. Making sure that the factories stayed in line and delivered what they were meant to. Great at keeping in contact and keeping us in the loop. A pleasure to work with. She’s a big asset to your company.
We wish you continued success.
Until next time,
David & Pauline Kennedy
I'm extremely happy and impressed with Coco who is helping me with Order Management. She is always quick to reply, helpful, resourceful and diplomatic. I'm grateful to have been introduced to David and the GlobalTQM system for doing business in China.
The service I received from Whymon was great. He got me the informationI required in a very timely manner, and always came back with the answers to my questions
Working with Whymon on my 30-day trial was incredibly helpful. I am based in Boston, so the time difference is significant, but Whymon would go above and beyond to make himself available to me regardless of the time change. I truly felt like he was my advocate, and although my business is unique and finding the correct manufacturer was difficult, he was very communicative and never became impatient. I really feel like he cared about my business- I couldn't suggest working with him more!