Meet Our Customers
Donna S. (Australia)
“Refreshing and invaluable tool for any start-ups e-commerce business owners who deal with Chinese suppliers.”
Gino S. (Australia)
“What’s really surprised me and made me extremely happy about going with GlobalTQM is the knowledge that David’s team has.”
Lara P. (Australia)
“...the supplier sourcing package was really useful because your team was going and looking within the industry and finding out who good so by the time I got involved, we’d already narrowed it down to three or four suppliers.”
Stewart R. (Australia)
“Jenny has been great. Her understanding of the process and her clear communication made TQM a pleasure to work with. Best of all, TQM translated the Trademark application into Chinese for me.”
Rohda H. (Australia)
“GlobalTQM rendered great service with my new business venture starting from contacting and dealing with potential manufacturer for my product until production and inspection.The ones I had a pleasure working with at the start was Whymon Huang and then mostly Coco Tong. Whymon introduced me to the manufacturer and represented for me until an agreement with the manufacturer to make the product had been reached. Coco, on the other hand, stood up for me and dealt with the manufacturing and contract issues on my behalf, to which I am grateful.The service you’ve offered I much appreciated.”
Victoria G. (Australia)
“Jenny from GlobalTQM has been an amazing help in the process of lodging our Chinese trademark. There was no language barrier at all. She understood our needs and was very efficient. We really appreciate GlobalTQM support.”
Gabriel W. (Australia)
“Hi Whymon, No the pleasure was all mine, you made it very simple and everything I asked you sorted. Money well spent in my opinion. I will definitely use your company and especially you Whymon when I go to do big 500pcs order. I look forward to that very much. Till then my friend take care and we will talk soon, you did an amazing job!!”
Marcus M. (Australia)
“Simon was an amazing representative for our business on the day of meeting factory owners in person. Apart from having local knowledge and assisting us to communicate frankly with business owners, Simon actually went over and above the call of duty to ensure our visit ran as smoothly as possible, especially considering our own quite specific situation. Simon will definitely be part of our next visit to China!”
Sherri M. (Australia)
“What’s really surprised me and made me extremely happy about going with GlobalTQM is the knowledge that David’s team has.”
Alexandra S. (Australia)
“... thank you for the interesting insights into the Lean/Six Sigma. I got a lot of information and inspiration about how processes can be improved. One of the best things I learned that all “big data”, if they are systemized, analyzed could be very helpful in getting an overview of the actual situation and what exactly needs to be improved to get a needed result...”
Eveline W. (Australia)
“We have worked with Global TQM on a number of occasions but the most notable and memorable for us was calling upon their services to accompany us on a day of visiting manufacturers in the Guangzhou region.
Simon was an amazing representative for our business on the day of meeting factory owners in person. Apart from having local knowledge and assisting us to communicate frankly with business owners, Simon actually went over and above the call of duty to ensure our visit ran as smoothly as possible, especially considering our own quite specific situation. Simon will definitely be part of our next visit to China!
Annika J. (Australia)
"... I have been using Coco to help me with my sample orders. She has been nothing short of amazing in getting quick results from manufacturers saving me time and money getting through the sample stage quickly....”
Shirley H. (Australia)
“It was invaluable to have you and your team to email and call the factory when necessary. Having both of you ‘on the ground’ representing me helped me make sure that all aspects of the transaction were covered.
I really appreciated your advice, commercial expertise and understanding of the industry when we discussed materials, compliance requirements and testing. Having someone with your industry knowledge really helped me make informed commercial decisions.”
Ross G. (Australia)
“Jenny for GlobalTQM played a key role in successfully navigating the process to gain a Chinese Trademark, including going through an appeal against the original application’s rejection.”
Meet our GTQM Podcast Listeners
Mel B. (United States)
“A must for doing business in China! This is an incredible app for anyone doing business in China. David not only guides you through best business practices but also cultural info that’s proven invaluable. Finally, a podcast from someone with years of experience doing business in China. Thank you David!”
“New to doing business with China - talk to David! I have had the pleasure of meeting David in person during the Canton Fair in April 2018. There is not a lot he doesn’t know about doing business in China, and he goes out of his way to share it in a friendly yet succinct way. I took all of his advice at the time onboard. This podcast is a must if you are in the process of building your importing business and are dealing with China....pertinent topics dealt with in easy to digest and understand 8-12 minutes...David doesn’t drone on, he gets to the point! As I am in the process of completing my first purchase orders, the podcast on that topic was well-timed and I took lots of notes.”
“Not like other shows on ecommerce. It’s very interesting to hear from a Westerner with so much experience living and doing business in China. David’s take is not like other shows on China sourcing.”
ShopCube, (United States)
“David Knows Sourcing. Great free resource from David who is kind enough to share decades of sourcing knowledge for free. Thanks David!”
Claire B. (Australia)
“The podcast I’ve been looking for! I’ve been living in Shanghai for eight years and this is gold. I’ve been looking into manufacturing some products in China, but David’s advice in these episodes extends even further. He’s got really interesting insights about doing business in China and I’m really excited for more.”
Listen and Subscribe to the GlobalTQM Podcast
SIMPLE. FREE. ADVICE. NO OBLIGATIONS.
My production process was not an easy one, with so many issues arising internally with my manufacturer and things happening in which I could’ve never known how to deal with on my own. However, my production manager Coco has gone above and beyond to make these things as stress free for myself as possible. I honestly don’t know where my business would be without her as she has been so dedicated, passionate and truly invested in my production as if it were her own. I could not recommend her enough and I honestly wish I could do more to thank her for everything she has done. Could not recommend enough!
We have a niche product and thought we had found the manufacturer for us. There were a couple of red flags so we went with TQM for a factory inspection. Their assessment recommending we not proceed was hard to read but we soon realised that TQM had saved us a lot of money and heartache. Joyce and Whymon were excellent communicators and extended our 30 day service due to the Chinese New Year and our own holiday. Although we ultimately did not find a Chinese manufacturer it was a fabulous service and money well spent. Thank you.
David, Joyce, Coco and the team at Global TQM were fantastic in supporting our purchasing details from a new supplier in China, as well as organising sample insepction. We were very happy with their support and are in the process of organising more products. Thanks team Global TQM!!!
David and his team at Global TQM especially my sourcing account manager Whymon, have been extremely helpful and transparent throughout this process. The process itself was made so easy for me to follow, engage in and have a say in every aspect of the sourcing. Their expertise is unmatched and nothing I ever asked for or needed was dismissed or unheard. My sourcing account manager Whymon made this process seamlessly easy and his assistance in this process made the sourcing procedure amazing. Not to mention finding a manufacturer which could accommodate to my low MOQ’s and specific designs.
I booked a pre shipment inspection with Global TQM and the amount of detail they completed with the assessment surpassed my expectation by a great deal.
The team on the ground is extremely responsive and are quick to get back to you.
Customer service is out of this world.
I have already booked another pre shipment inspection with the team.
Hi David, I hope all is well and thank you for the opportunity to submit this review.
I am extremely happy with Jenny and I am very happy with Whymon.
I would like to say that this is my first time for almost everything I do in this type of business.(I am a novice & you guys are experts)
Therefor I would like as much guidance & input as possible from you guys.
Of course, the decisions are up to me, so I want to make those decisions based on as much expert input and advise as possible.
So far this has been a great experience.
Looking forward to the call :-)
It was great to work with GlobalTQM team, they helped me find good suppliers and drill down on my product to make sure it passed inspections!! Thank you
I have used Global TQM for sourcing, inspections and negotiations, I have been impressed by the extra mile each time I have used their services. 100% recommended.
Throughout this 30 days the communication with Whymon, Jenny and David at Global TQM has been prompt, clear and efficient, making the process of factory sourcing much less stressful and much more effective. My product is a challenging one, and therefore may need more than one round of sourcing, but I am confident that continuing with Global TQM will allow me to access the right factory when it becomes available!
Working with GlobalTQM made everything easier and I learned so much.
Thank you Jenny & David. Looking forward working with you guys again!
My sourcing account manager, Whymon has provided me with an excellent service. He has been very dedicated and meticulous in his supplier searches and background enquiries to verify their claimed status and capabilities. He updated me on his activities and progress every working day and always consulted with me before the next action was agreed. Whymon possesses a wealth of knowledge around the sourcing process and undoubtedly spared me from numerous pitfalls. Prior to recruiting the support of GlobalTQM, I had made, what I thought was, a thorough preliminary search for suppliers. However, Whymon enabled me to shortlist additional good suppliers that I had not previously discovered. Overall, GlobalTQM have excellent staff, who make it an exceptional service.
We have used your services on 4 or 5 occasions now: trade marking, product sourcing, inspections, order management service, and also discussions with you and Simon.
In this crazy world people tend to only contact or write to businesses when they are not happy about something.
We wanted you to know that we are very pleased with the services your company offered and glad that we used them. It made our life easier and also kept us a way from any traps that we might have fallen into.
Your team has been fantastic and are a credit to you. It’s hard to find people that really understand these days that the customer is the key to future growth and care about doing a good job. We will definitely use your services again
Also a big shout out to Coco. She was fantastic and really looked after us. Making sure that the factories stayed in line and delivered what they were meant to. Great at keeping in contact and keeping us in the loop. A pleasure to work with. She’s a big asset to your company.
We wish you continued success.
Until next time,
David & Pauline Kennedy
I'm extremely happy and impressed with Coco who is helping me with Order Management. She is always quick to reply, helpful, resourceful and diplomatic. I'm grateful to have been introduced to David and the GlobalTQM system for doing business in China.
The service I received from Whymon was great. He got me the informationI required in a very timely manner, and always came back with the answers to my questions
Working with Whymon on my 30-day trial was incredibly helpful. I am based in Boston, so the time difference is significant, but Whymon would go above and beyond to make himself available to me regardless of the time change. I truly felt like he was my advocate, and although my business is unique and finding the correct manufacturer was difficult, he was very communicative and never became impatient. I really feel like he cared about my business- I couldn't suggest working with him more!
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