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The service is great , account manager is attentive, supportive and communicative, unfortunately we had to wait a few weeks to organize inspection due to COVID restrictions and when it took place , inspector did not bring reference final sample given to account manager.
My production process was not an easy one, with so many issues arising internally with my manufacturer and things happening in which I could’ve never known how to deal with on my own. However, my production manager Coco has gone above and beyond to make these things as stress free for myself as possible. I honestly don’t know where my business would be without her as she has been so dedicated, passionate and truly invested in my production as if it were her own. I could not recommend her enough and I honestly wish I could do more to thank her for everything she has done. Could not recommend enough!
We have a niche product and thought we had found the manufacturer for us. There were a couple of red flags so we went with TQM for a factory inspection. Their assessment recommending we not proceed was hard to read but we soon realised that TQM had saved us a lot of money and heartache. Joyce and Whymon were excellent communicators and extended our 30 day service due to the Chinese New Year and our own holiday. Although we ultimately did not find a Chinese manufacturer it was a fabulous service and money well spent. Thank you.
David, Joyce, Coco and the team at Global TQM were fantastic in supporting our purchasing details from a new supplier in China, as well as organising sample insepction. We were very happy with their support and are in the process of organising more products. Thanks team Global TQM!!!
I am just at the beginning of my sourcing journey. Whymon my project manager has been so great at communication with me and kept me in the loop every step of the way. Very excited for the next step in the manufacturing process.
David and his team at Global TQM especially my sourcing account manager Whymon, have been extremely helpful and transparent throughout this process. The process itself was made so easy for me to follow, engage in and have a say in every aspect of the sourcing. Their expertise is unmatched and nothing I ever asked for or needed was dismissed or unheard. My sourcing account manager Whymon made this process seamlessly easy and his assistance in this process made the sourcing procedure amazing. Not to mention finding a manufacturer which could accommodate to my low MOQ’s and specific designs.
I booked a pre shipment inspection with Global TQM and the amount of detail they completed with the assessment surpassed my expectation by a great deal.
The team on the ground is extremely responsive and are quick to get back to you.
Customer service is out of this world.
I have already booked another pre shipment inspection with the team.
Hi David, I hope all is well and thank you for the opportunity to submit this review.
I am extremely happy with Jenny and I am very happy with Whymon.
I would like to say that this is my first time for almost everything I do in this type of business.(I am a novice & you guys are experts)
Therefor I would like as much guidance & input as possible from you guys.
Of course, the decisions are up to me, so I want to make those decisions based on as much expert input and advise as possible.
So far this has been a great experience.
Looking forward to the call :-)
It was great to work with GlobalTQM team, they helped me find good suppliers and drill down on my product to make sure it passed inspections!! Thank you
I have used Global TQM for sourcing, inspections and negotiations, I have been impressed by the extra mile each time I have used their services. 100% recommended.
Throughout this 30 days the communication with Whymon, Jenny and David at Global TQM has been prompt, clear and efficient, making the process of factory sourcing much less stressful and much more effective. My product is a challenging one, and therefore may need more than one round of sourcing, but I am confident that continuing with Global TQM will allow me to access the right factory when it becomes available!
Working with GlobalTQM made everything easier and I learned so much.
Thank you Jenny & David. Looking forward working with you guys again!
My sourcing account manager, Whymon has provided me with an excellent service. He has been very dedicated and meticulous in his supplier searches and background enquiries to verify their claimed status and capabilities. He updated me on his activities and progress every working day and always consulted with me before the next action was agreed. Whymon possesses a wealth of knowledge around the sourcing process and undoubtedly spared me from numerous pitfalls. Prior to recruiting the support of GlobalTQM, I had made, what I thought was, a thorough preliminary search for suppliers. However, Whymon enabled me to shortlist additional good suppliers that I had not previously discovered. Overall, GlobalTQM have excellent staff, who make it an exceptional service.
We have used your services on 4 or 5 occasions now: trade marking, product sourcing, inspections, order management service, and also discussions with you and Simon.
In this crazy world people tend to only contact or write to businesses when they are not happy about something.
We wanted you to know that we are very pleased with the services your company offered and glad that we used them. It made our life easier and also kept us a way from any traps that we might have fallen into.
Your team has been fantastic and are a credit to you. It’s hard to find people that really understand these days that the customer is the key to future growth and care about doing a good job. We will definitely use your services again
Also a big shout out to Coco. She was fantastic and really looked after us. Making sure that the factories stayed in line and delivered what they were meant to. Great at keeping in contact and keeping us in the loop. A pleasure to work with. She’s a big asset to your company.
We wish you continued success.
Until next time,
David & Pauline Kennedy
I'm extremely happy and impressed with Coco who is helping me with Order Management. She is always quick to reply, helpful, resourceful and diplomatic. I'm grateful to have been introduced to David and the GlobalTQM system for doing business in China.
The service I received from Whymon was great. He got me the informationI required in a very timely manner, and always came back with the answers to my questions
Working with Whymon on my 30-day trial was incredibly helpful. I am based in Boston, so the time difference is significant, but Whymon would go above and beyond to make himself available to me regardless of the time change. I truly felt like he was my advocate, and although my business is unique and finding the correct manufacturer was difficult, he was very communicative and never became impatient. I really feel like he cared about my business- I couldn't suggest working with him more!
Used GTQM inspection service several time’s now. Their service gave me peace of mind and I know I could rely on them going forward
Coco & David have been amazing. they have answered every question I have really quickly and provided honest advice. I am so glad I paid for their services as the language barrier has been really difficult for me with my supplier but Coco has been a huge help!
I have been dealing with Coco and so far she is amazing!
My product is still not at final inspection stage but she has been very involved in the whole process and been excellent with advice and liaising with my supplier.
I have used Global TQM for all my sourcing jobs, They do outstanding work with attention to detail. I highly recommend Global TQM for any Sourcing jobs. Fast, Great Communication and Quality work. Thank you Global TQM!!
Extremely happy with the service my company was provided. The final purchase order (BOM) was excellent, resulting in a high quality end product. In addition, TQM managed some aspects of negotiation with my supplier, which was not only very helpful but also taught me a lot. They also produced a compliance report for me, which ensured that I met all US regulations for my product.
Setting up my Amazon business was existing but I found the initial souring experience daunting until I found GlobalTQM. Whymon was my sourcing agent rep and he was a pleasure to deal with. The procurement process was explained clearly and executed precisely. I couldn't have done it without GlobalTQM. I highly recommend them for a seamless professional procurement experience in a market where there are literally hundreds of ways to make a mistake. Thanks Whymon and GlobalTQM.
They were amazing. I use my own company services for my own projects, so that I get the same experience out customer do.
I would have been lost without this service, to the point that I could have lost thousands of dollars.
GlobalTQM Sample Concierge did everything to save our product with a quality issue, from reviewing several samples and getting to the bottom of the bottom our quality issue and finding a way to resolve the issue. They communicated with the manufacturer and Trading Company and made the whole process easier than doing it myself. They truly took away the stress and time in dealing with this issue away.
Such a wonderful service, would use again and would highly recommend this company and service.